BaseDynamics

Customer Intelligence for B2B

Stop Guessing Your Revenue Drivers

Bring your product usage, customer feedback, and company data together in one intelligence layer. See what drives churn, growth, and retention.

Expansion opportunity detected on an account
Churn risk detected on an account
Onboarding friction detected on an account

Make the Shift

Data is everywhere but insights are buried

Dashboards give the numbers, but not the answers. With customer signals fragmented across Product, Support, and CRM, you miss the context. The data is loud, but it fails to address your critical questions.

What triggers customer churn?

What experiences drive retention?

What signals predict expansion?

What triggers customer churn?

What experiences drive retention?

What signals predict expansion?

How It Works

Signals to Revenue

We connect to your product, support, and CRM tools. All your customer signals are pulled into one place to give you the full picture of your customer.

Product, support, and CRM signals gathered into one customer view

Your 24x7 CSM Agents

Built for your entire team

It takes a team to drive customer outcomes. BaseDynamics gives everyone a shared view of what drives your growth.

Leaders

Stop betting on incomplete data. Get a unified view of what's actually driving revenue across your entire customer base.

Customer Success

Predict renewal and growth. Spot high-risk accounts and expansion opportunities before they show up in your numbers.

Product Teams

Connect usage to revenue. Understand which features drive retention and where you can create the most impact.

Revenue Operations

Shift from gut-feel forecasting to confidence built on real signals. See shifts before they hit your revenue.

Got questions?

CS platforms track manual team inputs and static health scores; BaseDynamics analyzes live product behavior and customer voice. By unifying usage data, support tickets, and feedback into real-time health signals, BaseDynamics gives post-sales and RevOps teams predictive insight into churn and growth, and routes the insights to Product and leadership automatically.

No. We sit on top of your existing stack — Mixpanel, Amplitude, Segment, Salesforce, Intercom, and others. We pull the data together and add the AI reasoning layer so your existing investments produce better answers.

CDPs unify data but rarely answer the 'so what?' question. BaseDynamics is purpose-built for revenue intelligence: it correlates product behavior with revenue outcomes, surfaces risks and opportunities proactively, and gives your teams actionable next steps through AI agents.

For PLG companies, BaseDynamics identifies which free users show expansion signals, where activation is dropping off, and which features correlate with paid conversion — all in natural language, without a data team.

BaseDynamics works on both sides of NDR. It flags renewal risk 90+ days before renewal, so CSMs have time to step in. It also surfaces accounts showing expansion signals, so growth conversations start earlier. Every alert comes with evidence-backed talking points, so CSMs know what to say and why.

It means AI agents that don't just answer questions — they monitor your accounts continuously, surface the right insight to the right person at the right time, and draft the actions needed to move the needle. You stay in the loop; the agents do the legwork.

You can connect your first data sources and see account-level insights within 24 hours. Within the first 30 days, you'll have a baseline of at-risk accounts and identified expansion pipeline to measure future impact against.

Revenue doesn't happen by accident

It moves when you understand why customers stay, grow, or leave. Turn scattered customer signals into strategic intelligence.